In case you have a website, a problem can always surface and it doesn’t automatically need to be related to the web hosting service itself. For example, something might go wrong when you bring a software application up to date or some critical data can be modified or deleted by accident. Regardless of what the nature of the problem may be, you’ll need to contact the client care team and request them to restore a backup or to assist you in troubleshooting the problem that you’re facing. How quickly they’ll do it will determine how much time your websites will be inaccessible. For particular sites like social networks or Internet shops, a repeated outage interval can too often mean losing customers and money. With this in mind, it’s crucial to use the services of a company that provides not only a very good help desk service, but also a timely one.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can forget about waiting for hours and hours on end, or even all day, to obtain an answer to an e-mail or a support ticket. No matter when you touch base with us, we’ll get back to you within only 1 hour with any technical and sales enquiries that you might have. As a matter of fact, our real reaction time hardly ever surpasses 20-30 minutes. Since we’re at your service 365 days a year, you will always receive support in a well-timed manner and we understand just how vital that is in the digital age. As soon as you contact us, we’ll answer your inquiries. If you experience any technical challenge, we will solve it for you, or we will supply you with all the required information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support staff reps are available all the time and they’ll reply to any support ticket that you open through your web hosting Control Panel within 60 minutes max. The ticket response time is guaranteed regardless of whether you’ve got a generic query with regards to your semi-dedicated server or you stumble upon some complication and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to lend you a hand, as we’re available night and day to address any general, technical or billing issue. If you get in touch with us about anything that’s within our capabilities, we’ll sort it out before we respond to you, which implies that you won’t have to wait around for hours or days while the problem continues. In case there’s something that you have to do on your end, we will supply you with the required information – what workable solutions to try, what steps to take, etc.