A 99.9% Server Uptime
We’ve set up our hosting platform using dependable hardware components and strongly tweaked software. Our administrators have installed a tweaked version of SELinux on all our servers to guarantee maximum security and reliability. We have added several denial–of–service prevention tools combined with highly effective firewalls to make sure our internal network is impenetrable and secure.
All hosting packages packages include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on high–end hardware made by Juniper. Plus, on every router, we’ve installed a firewall with a complex set of rules to help sieve all dubious requests.
As a result, in each of our datacenters – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are unhappy with our services, or if you think that they are inadequate, or if you decide that you should have a Linux VPS rather than a cloud hosting plan – you will get a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain total control over your domains even when you terminate your web hosting account with us.
24/7 Technical Support
If you’ve ever had to wait for hours for a reply, you know how maddening this can be, even more so if your site is on the line. This is why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our support engineers will be right here for you and they’ll answer you in under one hour. And the best part is that their average response time is less than 20 minutes!