Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 1–hour response time warranty for any ticket or email that you send to the support staff. We’ll speedily respond to all the common inquiries and forward the issue to our sysadmins if any additional assistance is needed. If you take advantage of the Administration Services package, we will carry out any of the included server administration tasks at a time that has been discussed with you preliminary.
A Top–Class Tech Support Service
- We will be available to you 24–7–365 to reply to any inquiries that you may have pertaining to our Web Control Panel and any of the apps that we have preinstalled for your convenience on the server. If you also need assistance handling server admin procedures, you can have a glimpse at our Administration Services package, which includes data backup space, Operating System updates every week, server monitoring and rebooting procedures, plus problem troubleshooting and software installation services.
An Intuitive Help Section
Every Linux dedicated servers hosting package is fitted out with our charge–free Web Control Panel, which boasts an in–depth knowledgebase plus a selection of educational video tutorials. Whenever you need assistance working with the Web Control Panel, just push the Videos or Help buttons located in the top right corner.