Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Web Control Panel you’ll find an in–depth Help section offering a variety of how–to articles and commonly asked questions. They are answered by our support team of experienced technicians. Just type in your question and our intelligent software will offer you the best answer.

  • Top quality support service

  • How–To Videos

  • We have prepared a collection of instructional video tutorials that detailedly show how to fix a common problem related to your hosting packages account. You will find the how–to video clips in the Help Center.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 support service with a 1–hour ticket response guarantee. A group of skillful techs will be at your disposal to respond to all the questions that you might possibly have. During non–peak times, an answer will be offered in even less than twenty minutes.