Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Guarantee

  • Our team of service technicians will try their best to reply to your assistance inquiries within about 1 hour. If, however, the difficulty you have stumbled upon demands the help of our Administrators’ =Team,= we will send the ticket to the person on duty and will submit a note to notify you.

  • Top quality support service

  • Expert Client Support Service

  • We offer you 24/7 tech support through a ultra–fast ticket platform integrated into your Control Panel. You can easily email us whenever you want about any of the programs that come pre–installed on the virtual server, including the selected Operating System, the server management panel and our in–house produced Web Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • A descriptive and consistently updated articles base is integrated into our in–house built Web Control Panel. It offers quick tips on how to conduct all of the necessary site management duties. The Help area presents detailed how to content articles and step–by–step video tutorials. You can reach the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.