In case you’ve ordered a hosting plan and you’ve got certain questions in regards to a particular function/feature, or in case you’ve experienced a certain obstacle and you require assistance, you should be able to contact the respective help desk support team. All web hosting providers use a ticketing system regardless of whether they offer other methods of contacting them aside from it or not, due to the fact that the most effective way to fix a problem most often is to submit a ticket. This mode of communication renders the responses exchanged by both parties simple to track and enables the technical support engineers to escalate the issue if, for instance, a server administrator should interfere. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you have to use at least 2 different accounts to contact the client service staff and to actually administer the hosting space. Incessantly switching between different accounts may often be a headache, not to mention the fact that it requires a lot of time for the vast majority of web hosting companies to reply to ticket requests.

Integrated Ticketing System in Hosting

In stark contrast with what you may find with numerous other web hosting companies, the ticketing system that we’re using with our hosting packages is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to remember different sign-in credentials, since you’ll be able to manage your tickets and the hosting account itself from one location. So, if you’ve got a question or chance upon an obstacle, you can touch base with our support team immediately. Our system comes with an intelligent search option. This means that even in case you’ve sent multiple tickets through the years, you’ll be able to track down the one that you need without hassles. Besides, you can read knowledge base hints on troubleshooting commonly faced challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated packages, which means that you will not need some other support platform to contact our customer care team – you can do it on the spot as soon as you stumble upon a predicament. Sending a new ticket requires a couple of clicks and finding an older one is equally easy. With our clever search functionality, you can swiftly find any ticket that you’ve already opened. You can open a ticket at any point in time as our customer support staff representatives are at your service night and day and respond in no more than one hour, although it rarely takes this much to get a reply. With Hepsia, you will have everything in a single location and you can just forget about the need to go through 2 or more platforms to solve a simple issue.