Integrated Ticketing System in Hosting
In stark contrast with what you may find with numerous other web hosting companies, the ticketing system that we’re using with our hosting packages is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to remember different sign-in credentials, since you’ll be able to manage your tickets and the hosting account itself from one location. So, if you’ve got a question or chance upon an obstacle, you can touch base with our support team immediately. Our system comes with an intelligent search option. This means that even in case you’ve sent multiple tickets through the years, you’ll be able to track down the one that you need without hassles. Besides, you can read knowledge base hints on troubleshooting commonly faced challenges.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated packages, which means that you will not need some other support platform to contact our customer care team – you can do it on the spot as soon as you stumble upon a predicament. Sending a new ticket requires a couple of clicks and finding an older one is equally easy. With our clever search functionality, you can swiftly find any ticket that you’ve already opened. You can open a ticket at any point in time as our customer support staff representatives are at your service night and day and respond in no more than one hour, although it rarely takes this much to get a reply. With Hepsia, you will have everything in a single location and you can just forget about the need to go through 2 or more platforms to solve a simple issue.