A live chat is among the many methods of communication provided by some web hosting providers as a part of their support services. Determined by the provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of communication is quicker than a support ticket and it will make it much less likely to misspell or misunderstand something compared to a call with a representative. Furthermore, when the problem that you experience requires some time to be investigated and dealt with, you are able to do something else in the meantime rather than just waiting, like you would have to do if you call. You can also use a live chat support service without charge provided that you have web access even when your website hosting provider is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Hosting

As we acknowledge the fact that numerous troubles can be resolved when you speak with a live person, we offer a live chat service for all our potential and existing customers. Our chat is online every day and our support representatives can assist you with a variety of questions and issues. In case you aren't our client yet, you'll be able to find out more about our hosting packages and the hosting platform in general so as to be certain that your web sites will run properly on our servers. If you already have an account and you've got some questions or you experience any kind of problems with some of our services, you can get in touch with us through our live chat and we will supply you with the necessary info or assist you to troubleshoot the problem. You will have to open a trouble ticket for some problems which need more time or the assistance of a system administrator, still for numerous common issues you will receive help right away.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as standard with our services, which means that if you have any questions about our Linux semi-dedicated packages, you'll be able to get in touch with our customer care team whenever you need regardless if you've already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and common questions and issues, but we're able to help you with various tech questions as well. We can help you choose the proper package for your sites in case you do not have an account yet, we can answer all the billing questions or concerns you may have or we can help you with installing your new e-mail address on your PC or smart phone - all the aforementioned will be done promptly because our live chat service is online all day long, every day. Every time you want support, you'll be able to talk to an agent and save considerable time.