Phone Support in Hosting
If you decide to use one of our hosting packages, you'll be able to speak with our customer support team over the phone for 14 hrs a day. We will assist you in choosing the most suitable plan for your web sites because we realize that it's better to discuss such matters with a live person. If you already have an account, we can help you with all of your sales/billing questions and / or general issues, even with some technical troubles that don't need a lot of time or escalation to an administrator because it is more convenient to open a support ticket for time-consuming issues in order to have all the correspondence in one place. We have phone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and talk with one of our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we supply feature real-time phone support for fourteen hours daily. In case you are not sure which package will be appropriate for your web sites, you would like to find out more about a package's specs or you need any other info on our services, you're able to call any of the local numbers that we have in the United States of America, Great Britain and Australia and our support representatives will assist you. In case you already own an account, you can contact us about sales and general issues, although we are often able to assist with a variety of technical issues as well. For strictly technical troubles you'll need to employ our built-in ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option when the problem can take extra time to be dealt with or it needs to be escalated to our system administrators.