Despite the fact that this isn't the most importantfactor to recognize a trustworthy hosting provider from a bad one and a reseller from an actual supplier, having the option to call and consult with a live person is an indicator that you aren't dealing with a one-person service provider and that you can get in touch with someone every time you're looking for support. The phone support for hosting services may vary from basic to expert, therefore the issues which can be resolved through a call vary depending on the specific supplier. In the general case, these matters are simpler and feature billing or 1st level technical issues as more complex problems generally require a support ticket where both you and the sysadmins can follow what is going on with a particular situation. Nevertheless, being able to call your provider can save you a lot of time and efforts for the multitude of small things which will eventually show up at the time you manage your web hosting account.

Phone Support in Hosting

If you decide to use one of our hosting packages, you'll be able to speak with our customer support team over the phone for 14 hrs a day. We will assist you in choosing the most suitable plan for your web sites because we realize that it's better to discuss such matters with a live person. If you already have an account, we can help you with all of your sales/billing questions and / or general issues, even with some technical troubles that don't need a lot of time or escalation to an administrator because it is more convenient to open a support ticket for time-consuming issues in order to have all the correspondence in one place. We have phone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we supply feature real-time phone support for fourteen hours daily. In case you are not sure which package will be appropriate for your web sites, you would like to find out more about a package's specs or you need any other info on our services, you're able to call any of the local numbers that we have in the United States of America, Great Britain and Australia and our support representatives will assist you. In case you already own an account, you can contact us about sales and general issues, although we are often able to assist with a variety of technical issues as well. For strictly technical troubles you'll need to employ our built-in ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option when the problem can take extra time to be dealt with or it needs to be escalated to our system administrators.