24/7 Customer Support in Hosting
We offer 24/7 customer, billing and technical support for all our hosting packages. Even if you are not our customer yet and you have some questions, we will help you in a timely manner and supply you with the necessary information, to give you a choice to make the very best decision when you get a new hosting account. We are available any time, including holidays and weekends, and we provide you with multiple means of communication to get in touch with us - live chat, phone, email messages and support tickets. To make things easier for you, we now have several phone numbers all over the world, therefore you will be able to call the one which is closer to you. The maximum response time for your emails and the tickets is one hour. The regular response time is around 15-20 min, so you can forget about waiting for several days to get support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive prompt support, in particular when your site is not running efficiently for whatever reason. Our Linux semi-dedicated packages include 24/7 customer and technical support, therefore in case something comes up, you'll be able to use plenty of ways to contact us - phone line with a couple of local numbers worldwide, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and basic matters, which means that in case you do not have an account yet, for example, you will be able to get more info about our services, or we can help you with less demanding tech matters. The next two methods are for strictly tech issues or anything which is more time-consuming as it is easier to track the conversation between you and our tech support team. The warranted max reply time for them is just 1 hour, the typical one - 15-20 minutes, so you won't have to wait for an entire day in order to get support like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS
If you obtain a virtual private server through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local telephone numbers in the U.S.A., the UK and Australia as well as a live chat service. When you are an existing customer and you require assistance with a technical issue that requires additional time to analyze or resolve, you are able to open a support ticket from your billing account or you'll be able to send an email message and we'll handle the issue and send you a reply within the hour. The answer time is warranted 24/7, including holidays and weekends, still for the majority of issues it takes less than half an hour to get assistance. The support service covers the VPS as well as all of the pre-installed software it includes, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to get quick support in general, let alone if you operate an entire server, that's why each dedicated server that we supply features 24/7 support with one-hour reply time guarantee regardless of the matter. The service is totally free for all of the problems with your server or the software that was installed by our admins through the setup, so you're able to contact us as many times as you wish, even during holidays. You could either open a trouble ticket from the billing section or you could send an e-mail message, and the actual response time for both rarely exceeds thirty minutes as we have administrators available round the clock. In case you want general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on 3 continents or you may employ our live chat service and speak to an agent online. For third-party software support, we offer a Managed Services upgrade, that you will be able to add to your server plan through the billing Control Panel.